Cemplex Group Privacy Notice

Our Commitment to Your Privacy

Cemplex Group respects your privacy. We provide this Privacy Notice so you understand how we treat the information we receive from you and about you when you use our websites, content, or mobile applications (collectively the “Sites”), as well as purchase our products, interact with us, visit our premises or otherwise use our services (together with the Sites, the “Services”). This Notice applies, in general, to all Services operated by or on behalf of Cemplex Group and our subsidiaries and business units worldwide (collectively, “Cemplex” or “we” or “us”).

Please read this Privacy Notice. By using or visiting the Services, you acknowledge the terms of this Privacy Notice and agree to our Terms and Conditions of Use (the “Terms”). Use of our Services is voluntary. If you do not agree to the Privacy Notice and the Terms, you must immediately cease such use.

The Personal Data We Collect

Information You Provide

There are a few places where Cemplex gives you an opportunity to voluntarily provide us with information that directly or indirectly identifies you (your “Personal Data”). When you engage in certain activities, such as ordering a product or service; filling out a form to request a demo or enter a contest or sweepstakes; participating in third-party social network service activities; filling out a survey; applying for a job; sending feedback or product reviews; requesting product manuals; visiting our facilities; or registering your product online, Cemplex may ask you to provide Personal Data such as:

• First and last name
• Mailing address
• Email address
• Telephone number
• Credit card or payment information
• Other information relevant to the specific activity

You choose whether to engage in these activities. Depending upon the activity, some of the information Cemplex asks you to provide is identified as mandatory and some is voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

Information Collected Automatically

In addition to the information you choose to provide, Cemplex may automatically collect other information about you through the Sites. Such information may include, without limitation:

• The unique device identifier of your mobile device
• Mobile network information
• The model and serial number and telephone number of your mobile device
• Information regarding your access to and use of an App
• The Site pages you visit and the time of your visits
• Your operating system and browser type
• The domain name of your internet service provider
• Your Internet Protocol (IP) address

We may combine any of the information we collect from or about you and use it in the manner described in this Privacy Notice. Cemplex also may collect information about you from publicly available sources, or from third parties such as our channel partners or credit reference agencies in connection with your purchases.

Cookies and Other Technologies

We, along with third parties, use cookies, analytics and other technologies. These technologies are used for tracking, analytics, personalization and optimization of the Services.

Cookies are small text files that are stored on your browser. Cookies enable browsers to “remember” information related to a specific user and improve navigation within a given site. The use of cookies allows Cemplex to recognize you every time you visit, and to personalize the Site to better suit your needs. If you are uncomfortable with storing cookies on your browser, you may set your browser specifically to reject cookies but you may not be able to use all the functionality of the Site.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential in order to enable you to move around our Sites. Without these cookies, services you have asked for cannot be provided.
• Performance Cookies: Collect information in an anonymous form about how visitors use our Sites. They allow Cemplex to recognize and count the number of visitors and to see how visitors move around our Sites.
• Functionality Cookies: Allow our Sites to remember choices you make and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to collect information about your browsing habits in order to provide you with information about products and services that may be of specific interest to you.
• Web Beacons: Small strings of code that provide a method for delivering a graphic image on a Web page or in an email message for the purpose of transferring data.

You may manage or block cookies at any time by adjusting the browser settings on your device. For comprehensive information on the subject of blocking cookies, please visit www.allaboutcookies.org. For information and to opt out of interest-based advertising, you may also access the tools provided on digitaladvertisingalliance.org, www.youronlinechoices.com, and www.networkadvertising.org/choices.

At this time we do not respond to “Do Not Track” signals sent from Web browsers or other mechanisms that provide users the ability to exercise choice regarding the collection of personally identifiable information about a user’s online activities over time and across third-party internet services.

Analytics and Marketing Tools

We use the following third-party services to analyze site traffic and improve our services:

• Google Analytics: Collects anonymized data about how visitors use our site, including pages visited and time on site. Google’s Privacy Policy
• HubSpot: Helps us manage inquiries and understand how visitors interact with our site. HubSpot’s Privacy Policy
• ADP: Powers our job application system. ADP’s Privacy Policy
• Vimeo: Powers our installation videos. Vimeo’s Privacy Policy

These tools use cookies and similar technologies. You can manage your preferences using our cookie banner or through your browser settings.

How We Use Your Personal Data

Cemplex may use your information for business purposes in accordance with the law for particular activities, including, without limitation:

1. To provide the Services to you, including any updates, service communications and notifications
2. To manage and administer your user profile or registered account
3. To enable our suppliers, channel partners and service providers to carry out certain functions on our behalf
4. To allow you to participate in surveys and similar activities
5. To process and respond to your inquiries, orders, comments, complaints and requests
6. To send you information about your relationship or transactions with us
7. To verify your identity, where required
8. To process a job application that you may make to us
9. To allow us to personalize and enhance your experience using the Services
10. To contact you with information that we believe will be of interest to you, as permitted by law
11. To improve the Services, develop new products and services, and conduct research
12. To create anonymous data for legitimate business purposes
13. To generate and review reports about our user base and service usage patterns
14. To prevent fraudulent transactions, monitor against theft and otherwise protect our users and our business
15. To ensure the security of your user account, our premises and facilities, and our business
16. To administer technical aspects and troubleshoot the Services
17. To comply with applicable law, for example, in response to a request from a court or regulatory body

How We May Disclose Information

Cemplex may share information about you for the purposes listed above and in accordance with applicable law with:

• Cemplex’s affiliates and business units worldwide
• Distributors, dealers or other business partners in connection with the Services as permitted by law
• Our outsourced service providers, vendors and consultants
• Credit card authorization service providers and credit card-issuing banks
• Our marketing, communications and advertising partners
• The public where you have included information in our blogs, forums and discussion groups
• Legal entities in connection with a merger, acquisition, sale of assets, joint venture, bankruptcy, or other transaction
• Relevant parties in response to a subpoena, search warrant, court order, or other legal process
• Any other third party where you have provided your consent, if such consent is required

Cemplex may share aggregated anonymous information relating to visitors to and users of the Services with affiliated or unaffiliated third parties.

Processing and Storage of Your Personal Data

The Sites are currently hosted on servers located within the United States, but the locations of Cemplex’s servers may change from time-to-time. Your Personal Data may be stored on servers located within the United States, or in another country. In addition, Cemplex may transfer your Personal Data to affiliates, distributors, dealers, business partners, or others located in the United States or other countries in accordance with, and for the purposes as described in, this Privacy Notice.

In these circumstances, Cemplex will ensure that your Personal Data is adequately protected, as required by law.

Retention of Your Personal Data

Cemplex keeps your Personal Data as long as Cemplex needs it for the purposes for which it was originally collected (or to which you have subsequently consented), for other legitimate purposes (such as regulatory compliance), or as otherwise required or permitted by applicable law.

Third-Party Websites and Applications

The Services may contain links to other websites or mobile applications. Additionally, other websites or mobile applications may contain links to the Services. This Privacy Notice does not apply to such other websites or mobile applications. Cemplex does not review or monitor the websites linked to the Services and is not responsible for the contents, terms of use, or privacy policies related to any other websites or mobile applications.

You should make sure you are comfortable with the information that a third-party social networking service may make available to us by carefully reviewing the service’s privacy notice and terms and conditions and by modifying your privacy settings directly on that service.

SMS Communications Compliance

Cemplex is dedicated to protecting the privacy and security of your Personal Data, especially concerning SMS communications.

SMS Communications Handling: Cemplex utilizes SMS communications to provide important updates, service notifications, promotional offers, and customer support messages. Message and data rates may apply, and the frequency of messages may vary. All SMS communications comply with applicable legal standards.

Opt-In Procedures: Before sending any SMS communications, Cemplex obtains your explicit consent. By opting in, you agree to receive SMS messages from Cemplex, which requires providing Personal Data such as your name, mobile phone number, and email address. You will be informed of the nature and frequency of SMS communications at the time of consent.

Opt-Out Procedures: You have the right to opt-out of receiving SMS communications at any time. To do so, simply reply with “STOP” to any SMS message from us, or contact our team directly. Once we receive your opt-out request, we will promptly stop sending SMS communications to your mobile number.

Data Privacy and Protection: Cemplex employs strong data protection strategies to safeguard your personal information, including encrypting SMS communications, securely storing consent records, and conducting regular audits of our data practices.

Children’s Privacy

Cemplex’s Services are not intended for children under the age of 18. If you are under the age of 18, please do not use or submit any Personal Data to us. If you have reason to believe that we may have accidentally received Personal Data from an individual under age 18, please contact us immediately.

Access and Correction of Your Personal Data

Cemplex strives to maintain the accuracy and integrity of the Personal Data in its databases and to keep that information up-to-date. If you would like to review or correct your Personal Data, please contact us using the information provided at the end of this Notice.

Cemplex will respond to reasonable requests within the time limits established by applicable law or within a reasonable time if no time limit is established by applicable law. For your protection, Cemplex may ask you for additional information to verify your identity. In most cases, Cemplex will provide the access you request and correct or delete any inaccurate Personal Data you discover. Requests to delete Personal Data are subject to any applicable legal and ethical reporting or document retention obligations imposed on Cemplex.

European Residents: Additional Rights

If you are a resident of the European Economic Area, Switzerland or the UK, you have additional rights under GDPR and applicable local law.

Right to Opt-out of Cookies: To comply with legislation in the European Economic Area, Switzerland and the UK, Cemplex asks for your consent to set certain cookies. When you arrive on the Site, a banner informing you of the types of cookies we use will appear. By clicking ‘continue’ you expressly consent to the use of such cookies. If you wish to withdraw your consent at any time, you can do so by altering your browser settings.

Your Rights: You have the right to review, correct, update, suppress, transfer, restrict or delete Personal Data that you have provided to us, subject to the conditions set forth in applicable law. You may make such a request by contacting us at the address below. Please note that we may need to exclude certain information as part of your request to protect the privacy of other individuals or for legal reasons.

Legal Basis for Processing: Where we process Personal Data about you, the legal basis for our processing will typically include: processing necessary to fulfil a contract; processing necessary for our or a third party’s legitimate interests; your consent; and processing necessary for compliance with a legal obligation.

We prefer that you contact us directly about any questions or complaints in relation to how we process your Personal Data. However, you have the right to contact the relevant supervisory authority in Europe directly should you wish to do so.

Your California Privacy Rights

The California Consumer Privacy Act of 2018 (“CCPA”) and California Privacy Rights Act (“CPRA”) require us to provide additional privacy-related information to residents of California.

Categories of Personal Data Collected: The categories of Personal Data we have collected about California residents in the preceding 12 months correspond with the following categories provided under the CCPA:

• Identifiers: including first and last name, mailing address, email address, telephone number, and IP address
• Commercial Information: including credit card number and other information required to purchase our products and services
• Internet or Electronic Network Activity: including device identifiers, mobile network information, browser type, operating system, and pages visited
• Location Information: such as geolocation information from your mobile device
• Audio, Electronic, Visual or Similar Information: such as photos, video, service call recordings or facility camera footage
• Professional or Employment-Related Information: such as occupation, job title, or professional association membership
• Inferences: drawn from Personal Information such as preferences or likelihood to purchase our products or services

California Residents’ Privacy Rights: Subject to certain exceptions and qualifications, as a California resident, you have the right to:

• Request access to your Personal Data
• Request deletion of your Personal Data
• Opt out of sales or sharing of personal data, if applicable
• Request correction of inaccurate Personal Data
• Limit use and disclosure of sensitive personal information

To exercise your rights, please contact us using the information provided below. We may need to request additional information from you to verify your identity.

Cemplex generally obtains your express consent for targeting cookies and does not otherwise “sell” or “share” your personal data as defined by CCPA/CPRA.

Our Commitment to Security

Cemplex has implemented appropriate physical, managerial and technical measures to protect the security of data and information and to ensure a level of security of Personal Data appropriate to the risks of a breach. Unless applicable law provides otherwise, Cemplex does not guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, including Personal Data.

While Cemplex strives to protect your data, Cemplex cannot always guarantee the security of any information you transmit to or from the Services, and you provide such information at your own risk. You acknowledge that: (1) there are security and privacy limitations in computer systems and on the Internet which are beyond Cemplex’s control; and (2) any such information and data, including Personal Data, may be viewed or tampered with by a third party while such information or data is being used, transmitted, processed, or stored.

Changes to This Privacy Notice

Cemplex may change its Privacy Notice from time to time. This Privacy Notice was made effective on the date indicated below. Cemplex encourages you to review this Privacy Notice regularly in your use of the Services and especially before you provide any information. Your continued interaction with us or your continued use of our Services will amount to your acknowledgement of the amended Privacy Notice.

Contact Information

If you have questions about this Privacy Notice or would like to exercise your privacy rights, please contact us:

Cemplex Group
Attn: Privacy Department
3010 NW 149^th St
Oklahoma City, OK 73134

Email: privacy@cemplexgroup.com

All communications must be in the English language.

Effective Date: December 2025
Last Updated: December 2025